Here at EXPANSYS as well as loving to share our knowledge and passion for the latest tech and gadgets we want to offer the very best customer service we can through our dedicated customer service team.
Below you can find information on many of the most common customer service topics: If you require help with something not on the list, or would like to speak with our customer service team in person then please call us on +44 (0)330 808 0479 or email firstname.lastname@example.org. You can also find the answers to many of the most common questions about EXPANSYS.com in our FAQ.
- Contacting the customer service team
- Getting technical support
- Tracking an order
- Reporting a late delivery
- Cancelling an order
- Returning unwanted or faulty/damaged goods
- Request a copy of your invoice
- Making a complaint
Contacting the customer service team
To contact customer services please email email@example.com, or call them on +44 (0)330 808 0479. Our customer service team are available from 8am to 5pm from Monday to Friday (excluding public holidays). You can find all the ways to keep in contact with EXPANSYS.com on our contact us page.
Getting technical support
EXPANSYS has an active and insightful customer community that can often help with many technical questions about your gadget: Free online technical support is available to all EXPANSYS customers 24/7 - find your product on the site and click "Support Forums", or visit our Support Homepage.
Reporting a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please write to firstname.lastname@example.org, or alternatively call the customer service team on (0)330 808 0479.
Cancelling an order
To cancel your order please send an email quoting your order reference and reason for cancelling to email@example.com, or alternatively call (0)330 808 0479. You do not have the right to cancel an order where we have informed you that we are buying the goods in exclusively for you. Please note that orders can not be cancelled after they have been dispatched.
Returning unwanted or faulty/damaged goods
We dispatch thousands of orders every week, but unfortunately there are times when customers need to return their items and we want to make it as simple as possible to do this. For full details on our returns policy and the return process please see our Returns page.
Any unwanted item may be returned for any reason within 14 days of the date of receiving your order so long as it remains in a re-saleable condition with original packaging intact. If your goods arrive faulty or develop a fault within the warranty period, you can return them to EXPANSYS for repair/replacement, or you can contact the manufacturer directly.
Request a copy of your invoice
To request a copy of your invoice, please email firstname.lastname@example.org.
Making a complaint
We want every customer to enjoy shopping with EXPANSYS and we believe offering a great experience is vital. If you're unhappy in any way about the service you received please call us on +44 (0)330 808 0479; you can be assured of our best efforts to resolve any issue.